Support

Need help with Shelfano? Reach us using the details below.

Email support

1. How to contact us

Email admin@shelfano.com. The button above opens an email with the subject filled in. We aim to reply within 2 business days.

2. What to include

- The email address you registered with
- Your device and app version (iPhone, Android, Windows, macOS)
- What happened and on which screen, with a screenshot if possible

3. Common questions

- Pricing and subscription: every new organization starts with a 14-day free trial, and subscriptions are managed through in-app purchase in the mobile app. See the pricing section on our landing page for details.
- Cancelling a subscription: on iPhone, go to Settings > Apple ID > Subscriptions. On Android, go to Google Play > Subscriptions.
- Offline use: an internet connection is required to confirm stock changes. Drafts made offline are stored and verified once you are back online.
- Forgot your password: use Reset password on the sign-in screen.

4. Account and data deletion

To delete your account and data, follow the instructions on our account and data deletion page.